Terms and Conditions

OBAYH Platform Terms of Use Agreement

Introduction
This document constitutes the legally binding agreement that governs the relationship between “Obayh” Platform and its users, whether they are customers, merchants, designers, sellers, team members, or any other users with designated roles within the platform. It sets forth the general and specific terms for using the platform and engaging in transactions through it.
Use of the platform or any of its services constitutes an explicit acknowledgment of having read and fully agreed to all provisions herein, including any subsequent amendments officially published by the platform.
The “Obayh” Platform is operated from within the Kingdom of Saudi Arabia by Obayh Platform Trading Establishment, officially registered under Unified Number (7024006590) and VAT Registration Number (302230425200003), through its officially owned website www.obayh.com.
This agreement, and all usage and transaction relationships with the platform, are governed by the laws and regulations in force in the Kingdom of Saudi Arabia.
This introduction and all definitions set forth below form an integral part of this agreement.

1. Definitions
For the purposes of this agreement, the following terms shall have the meanings set forth opposite each, unless the context requires otherwise:

1.1. Platform / Obayh: The “Obayh” electronic platform and its official applications, including the website www.obayh.com, its applications on iOS and Android systems, and all affiliated digital services.

1.2. Operating Entity: The Saudi legal entity operating the platform, officially registered under the Unified Number (7024006590). This agreement refers to it as “the Platform” or “Obayh” wherever mentioned in context.

1.3. User: Any natural or legal person using the platform for any purpose, whether as a customer, seller, designer, or visitor.

1.4. Account / Membership: The user’s personal profile on the platform, whether for the purpose of purchasing, selling, browsing, or managing a boutique.

1.5. Customer: A person who purchases products or services through the platform.

1.6. Seller / Merchant / Designer: Any party registered on the platform to display or sell their products through a dedicated boutique, including individuals, brands, and licensed stores.

1.7. Boutique / Store: The dedicated storefront for each seller or designer on the platform, through which products are displayed and operations are managed.

1.8. Order: Any purchase transaction made via the platform by the customer, including product details, payment, and shipping options.

1.9. Products / Goods: Any goods or services offered for sale through the platform, including clothing, perfumes, jewelry, accessories, leather goods, gifts, and others.

1.10. Customized Products: Products made based on the customer’s request or specific specifications, such as tailoring, engraving, or manual or digital customization.

1.11. Platform Services: All technical, operational, financial, marketing, shipping, and return services provided by the platform to facilitate transactions between users.

1.12. Fees: Any amounts charged for services provided by the platform, such as commission, electronic payment fees, shipping/return fees, or other publicly stated charges in the policies.

1.13. Wallet: The electronic balance allocated to each merchant within the platform, used to settle any financial obligations arising from their transactions on the platform.

1.14. External Service Provider / Third Party: Any external entity contracted with the platform to provide supporting services, such as shipping companies, payment gateways, messaging services, or any other technical or operational services.

1.15. Content: All material published or uploaded to the platform, including text, images, videos, audio clips, logos, articles, interactions, or any other digital materials, whether by users or the platform’s management.

1.16. Chat: The official messaging tool within the platform that enables direct communication between the customer and the seller or store representative, and is deemed an official documented channel for any agreement, instruction, or modification to orders.

1.17. Review: The opinion or comment left by the customer after fulfilling an order, including star ratings or written feedback, publicly displayed on product or store pages in accordance with the adopted policy.

1.18. Advertising Banner: A promotional design uploaded by the seller for display within the platform’s interfaces, which must comply with design and quality standards and is subject to review and approval by the platform’s management.

1.19. Blog: A section within the platform that allows sellers and designers to write articles related to fashion and products; all editorial materials are reviewed by the platform before publication to ensure quality and compliance with editorial policies.

1.20. Advertising Booking Schedule: A scheduled system for reserving time slots for advertising appearances on the platform (such as the homepage or category pages), allocated according to booking order and space availability, subject to payment and prior review conditions.

2. Terms of Use
2.1. The use of the platform’s services must comply with the laws and regulations in force in the Kingdom of Saudi Arabia, and any additional regulations that do not conflict therewith.
2.2. The platform may not be used for any unlawful purposes, such as fraud, deception, exploitation of user data, or any activities that violate the law or harm the other party in any way.
2.3. Each user undertakes to use the platform in good faith and refrain from any conduct that misuses the platform or harms its operation or other parties involved.
2.4. No part of the platform’s services may be resold, copied, or exploited for commercial purposes without prior written consent from Obayh’s management.
2.5. The user is required to immediately report any unlawful or suspicious activity discovered within the platform through the official support channels.
2.6. It is prohibited to publish or circulate any content or statement that would damage the platform’s reputation or cause direct or indirect harm to it or its users.
2.7. The user bears full responsibility for maintaining the confidentiality of their login credentials and must not share them with any third party.
2.8. The platform reserves the right to suspend the account, revoke permissions temporarily or permanently, or take necessary legal action if any of the aforementioned terms are proven to be violated.
2.9. Obayh disclaims all liability for any legal violations resulting from user actions, and the violating user shall bear full civil and criminal liability for their acts.

3. Obligations of Obayh Platform
3.1. The “Obayh” platform operates as an independent technical intermediary supporting e-commerce transactions between users (sellers and customers) through its website and smart applications, without being a direct party to sales transactions.
3.2. The platform’s services are limited to providing technical and operational solutions to facilitate product display, order management, and execution of sales, payment, and shipping operations, without owning, producing, or supplying the products displayed.
3.3. All products are displayed within specialized fashion categories, including but not limited to: abayas, clothing, perfumes, jewelry, accessories, leather goods, footwear, belts, gifts, and other products related to elegance and fashion.
3.4. The platform provides centralized display interfaces within predefined categories, helping to showcase products in an organized manner that is easy for customers to access.
3.5. Each seller receives a dedicated control panel to manage their boutique, upload products, track orders, issue invoices, and monitor operational records.
3.6. The platform automatically issues financial invoices in the seller’s registered legal entity name after each completed sale and also provides periodic reports including transaction history, product performance, top and lowest selling products, and payment and shipping records.
3.7. The platform enables electronic payment and domestic and international shipping via third-party service providers, automatically linked to the seller upon boutique activation.
3.8. Transaction notifications (such as order confirmation, order status updates, and payment or shipping alerts) are sent automatically via third-party messaging services (SMS or email).
3.9. The platform provides technical support only within its scope, relating to technical issues with the platform and its internal systems. This does not include customer support on behalf of the seller, communication with customers, or operational tasks related to order management or shipping.
3.10. The platform does not guarantee any specific level of engagement, number of visits, or sales volume for any product or boutique; marketing for the platform and products is carried out as deemed appropriate by Obayh’s management, without direct obligation to promote any seller unless expressly agreed otherwise.
3.11. The provision of technical, operational, or marketing tools by the platform does not constitute a commitment to achieve any results or profits for the seller, and the system is used on an “as-is” basis.

4. Conditions for Registration and Selling on Obayh Platform
4.1. Any natural person or legal entity may register as a seller on the platform, provided they meet the following conditions:
4.1.1. Individuals: Must have reached the legal age and possess full legal capacity to enter into contracts under the laws of the Kingdom of Saudi Arabia.
4.1.2. Companies and Institutions: Must be officially registered and possess the necessary legal licenses to conduct commercial activities within the Kingdom.
4.2. The account is created electronically by completing the registration form on the platform and providing accurate and correct required information.
4.3. Accounts are subject to review by the platform’s management, and the platform may suspend the account temporarily pending verification of compliance with the conditions or request additional information from the seller.
4.4. The seller bears full responsibility for maintaining the confidentiality of their account credentials and for any activities conducted through it.
4.5. The seller must update their information periodically, including contact details, store details, and official documents.
4.6. The platform reserves the right to suspend or cancel a seller’s account in the following cases:
4.6.1. Violation of the terms of use or the platform’s internal policies.
4.6.2. Providing misleading information or false documents.
4.6.3. Engaging in illegal or non-compliant commercial practices under the laws in force in the Kingdom.
4.7. In the event of temporary suspension, the seller will be notified of the violation and given a period to address it. Failure to respond within the specified time grants the platform the right to permanently cancel the account.
4.8. The seller may request account cancellation at any time, and the platform will retain their data for one year for legal and financial purposes, without bearing any responsibility for obligations after cancellation.

5. Seller’s Obligations and Responsibilities
5.1. Account and Boutique Management: The seller bears full responsibility for managing their account and boutique within the platform, including activities conducted by their representatives or employees.
5.2. The seller must upload high-quality images for all products, accurately assign categories, and provide detailed descriptions in both Arabic and English, including all features and specifications.
5.3. The seller must monitor and fulfill orders efficiently within the specified time to ensure customer satisfaction.
5.4. The seller is legally responsible for any unlawful or unauthorized use occurring through their boutique.
5.5. Product Quality and Content Management: The seller guarantees that all products displayed match their descriptions and images and are fit for use or consumption.
5.6. The seller must regularly update product data, prices, and quantities accurately.
5.7. The seller must coordinate effectively with approved shipping providers to deliver orders within the specified timeframe.
5.8. Business Data Protection: The seller must maintain the confidentiality of customer data and use it only in accordance with the approved privacy policy.
5.9. The seller is prohibited from sharing customer data with any external party without the customer’s express consent.
5.10. Compliance with Platform Policies: The seller must comply with all platform-published policies, including shipping, returns, reviews, content, and advertising policies.
5.11. No internal boutique policies may contradict applicable laws or platform policies.
5.12. Product Ownership and Sales Authority: The seller confirms they have the legal authority to display and sell the products and guarantees the legality of their source.
5.13. The seller guarantees that products do not infringe any intellectual property rights or applicable regulations in the Kingdom of Saudi Arabia.
5.14. Handling Disputes: The seller must fully cooperate with the platform’s management in the event of any dispute or customer complaint.
5.15. The platform’s decisions regarding dispute resolution are final and binding after reviewing and documenting the dispute details.
5.16. Regulatory Compliance: The seller must comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.
5.17. If the seller is subject to VAT, they must activate VAT in their store and clearly include it in product pricing.
5.18. The seller bears full responsibility to the Zakat, Tax, and Customs Authority for their obligations, financial data, and invoice accuracy.
5.19. If the seller is located outside the Kingdom, they must appoint an authorized tax representative in Saudi Arabia and fully comply with regulations.
5.20. Marketing Content Provision: The seller must provide high-quality marketing content (images, videos, text) free of rights and logos upon request.
5.21. The platform has the right to use such content for marketing and display purposes without any obligation to publish.
5.22. The platform reserves the right to review and amend content to align with its editorial and visual standards.
5.23. The seller must ensure that content does not infringe intellectual property rights or contain any unlawful material.
5.24. The platform disclaims liability for any legal claims arising from content provided by the seller or their representatives.
5.25. Invoices and Records: The seller is responsible for the accuracy of financial and commercial data entered into their own system.
5.26. Invoices are automatically issued in the seller’s registered name on the platform and sent to the customer via the email linked to the order.
5.27. The seller must retain copies of invoices and accounting transactions; the platform disclaims responsibility for storing them beyond six (6) months from the issuance date.
5.28. The platform is not obligated to reissue or provide any invoice after the statutory retention period.
5.29. The platform is not obligated to integrate seller invoices with the ZATCA system or any private accounting system. If the seller wishes to do so, this must be under a separate agreement with applicable technical and commercial terms.
5.30. Shipping Cost Management: The platform provides automatic shipping label issuance linked to the seller’s warehouse address.
5.31. Shipping fees are collected from the customer as per the approved policy.
5.32. The seller must print the shipping label from the control panel and deliver the shipment according to the set schedule.
5.33. The shipping and return policy applies to all shipping-related operations.
5.34. Store Suspension and Product Deletion: If the seller wishes to suspend the store or delete products, they must notify the platform in writing at least twenty (20) days in advance.
5.35. All pending orders and financial obligations must be settled before suspension or deletion.
5.36. The platform is not obliged to retain store data or invoices after permanent suspension.
5.37. The seller may not delete products after uploading without official notification to the platform.
5.38. If the seller is unable to fulfill orders for any urgent reason, they must immediately notify the platform to temporarily suspend the store to prevent new unprocessed orders.

6. Sales and Product Policy
6.1. General Sales Conditions: The seller may display and sell products or services on the “Obayh” platform provided they are ready for sale and available for delivery.
6.2. In the event of stock depletion or unavailability, the seller must update the status or remove the item from the platform immediately.
6.3. Displaying products or services on “Obayh” constitutes a legal offer, and the sale contract is concluded upon the customer’s acceptance of the offer and availability of the product or service.
6.4. Product Description and Authenticity: The seller must provide an accurate description of products or services in both Arabic and English, including all essential details, ensuring that images and information reflect the actual condition of the products.
6.5. It is prohibited to provide false or misleading information about products, or to display counterfeit, stolen, damaged, or unfit products.
6.6. The seller guarantees that all products and services are legal and free from any third-party claims, whether financial or related to intellectual property rights.
6.7. Order Fulfillment: The seller must deliver products in accordance with the announced specifications and within the specified timeframes.
6.8. If there is a discrepancy between the product and the specifications, the customer has the right to request a return or exchange in accordance with the approved return policy.
6.9. The seller bears full legal responsibility for the legality of the products displayed, including compliance with platform policies and all applicable laws in the Kingdom of Saudi Arabia.
6.10. Disclaimer: Obayh disclaims all liability for any damages, legal violations, or issues arising from product listings or products and services provided by the seller.
6.11. The seller acknowledges that any dispute concerning product authenticity, legality, or compliance with applicable laws falls under their sole responsibility, and they shall bear all related legal costs and compensation in full.

7. Intellectual Property Rights
7.1. Platform Intellectual Property Rights: All content available on the “Obayh” platform, including but not limited to text, images, designs, logos, software, and source code, is the exclusive property of the platform or licensed to it.
7.2. It is prohibited to copy, reuse, distribute, or modify any content from the platform without prior written consent from Obayh’s management.
7.3. Rights Protection: Obayh is committed to protecting all of its intellectual property rights, including trademarks and trade names associated with the platform.
7.4. The seller is responsible for ensuring that the products or content they display on the platform do not infringe upon the intellectual property rights of any third party (without prejudice to the provisions in the Seller’s Obligations – Marketing Content section).
7.5. In the event of a dispute regarding the intellectual property rights of products or services offered by the seller, the seller shall bear full legal responsibility.
7.6. Restrictions on Use of Trademarks: No user (seller or customer) may use the “Obayh” trademark or any related content for commercial or promotional purposes, or in any manner that suggests an official relationship with the platform, without prior written authorization.
7.7. Any unauthorized use may result in legal action.
7.8. Reporting Violations and Enforcement: Obayh reserves the right to take appropriate legal action in the event of any infringement of its intellectual property rights.
7.9. Users are encouraged to report any potential intellectual property violations through the available official channels.

8. Payment and Settlement Policy
8.1. Fees and Commissions: In return for its operational and technical services, the “Obayh” platform charges a commission of 20% on the value of each successful sale.
8.2. The commission and shipping fees are automatically deducted upon order execution and are calculated from the net confirmed sales after excluding canceled or returned orders, without the need for further approval from you.
8.3. Value Added Tax (VAT) is applied to the commission and shipping fees at the statutory rate and is automatically included in the seller’s issued invoice.
8.4. The “Obayh” platform reserves the right to amend the commission rates or operational service fees at any time as deemed appropriate based on market developments, with merchants being notified through official channels at least fifteen (15) business days prior to the effective date of the amendment. The platform may implement immediate changes without prior notice if such changes are made in the public interest or due to urgent regulatory reasons, including but not limited to changes in fees imposed by payment or shipping service providers.
8.5. The platform reserves the right to offer temporary promotional discounts on commission or operational service fees, which automatically expire at the end of the stated period without prior notice, unless expressly stated otherwise in the specific offer terms.
8.6. Paid Operational Services: The platform offers optional digital services that the seller can activate via the control panel, including but not limited to: store setup and product upload, adding a user and defining their permissions, uploading videos or 3D images, and featuring products in the “Featured Products” section.
8.7. Services are activated automatically after payment and remain valid for 30 days from activation unless otherwise stated.
8.8. All operational services are non-refundable after payment, whether used or unused, unless a technical fault originating from the platform’s systems prevents their use.
8.9. The seller may not resell or re-offer these services to any third party without prior written consent from the platform.
8.10. Advertising Banners: Sellers may reserve advertising spaces (banners) within the website or app for a specified daily fee.
8.11. Campaign timing and duration are set through the seller’s control panel and are automatically activated according to the scheduled dates.
8.12. Reservations are final and non-cancellable or refundable. The platform bears no responsibility for poor ad performance resulting from campaign timing or banner design.
8.13. The platform reserves the right to review banners before publication and to reject or amend them to ensure compliance with content standards and visual identity.
8.14. The platform also reserves the right to remove a banner after publication without refund if it is found to violate standards or if complaints are received from users or regulatory authorities.
8.15. Seller’s E-Wallet: The platform creates an internal e-wallet for each seller to cover: shipping fees for returns, payment gateway fees for returned orders, platform commissions not automatically deducted, and any incidental amounts or financial adjustments resulting from transactions.
8.16. This balance is credit-only and non-refundable in cash, and is used exclusively to settle debts and fees within the platform.
8.17. The seller must maintain a minimum wallet balance of SAR 200. If the balance falls below this amount, the seller has 5 business days to top it up; otherwise, the platform may suspend the boutique until the balance is settled.
8.18. Upon account closure request, the platform reviews all transactions, settles any outstanding debts, and transfers any remaining balance, if applicable, to the registered bank account within 20 business days.
8.19. Return Fees and Refund Mechanism: The official shipping and return policy applies to all returned orders. The order value is refunded to the customer’s payment card from the seller’s payment gateway balance, and Obayh’s deducted commission for the order is automatically refunded.
8.20. If shipping fees were charged to the seller, they are deducted from the seller’s wallet. If charged to the customer, they are deducted from the refunded amount before transfer.
8.21. The seller acknowledges that payment gateway fees on transactions are non-refundable. The platform will bear these fees in support of the seller, unless the number of returns exceeds three (3) orders in the same month.
8.22. If the permitted limit (three returns per month) is exceeded, the seller is charged payment gateway fees of 2.5% of the total monthly return value. These fees are automatically deducted from the seller’s wallet.
8.23. Settlement Transfers: Seller earnings are transferred to the registered bank account via the approved payment provider within 7–14 business days from the order’s execution date (i.e., when the order is shipped and marked as completed in the system), provided the transfer amount is at least SAR 100. The “Obayh” platform shall not be held liable for any delay in disbursing payouts resulting from the merchant providing incorrect bank account details, or from any failure or delay caused by the payment gateway or the receiving bank.
8.24. The following are deducted from the transfer amount: platform commission, shipping fees, and applicable VAT.
8.25. The “Obayh” platform does not provide transfer receipts or statements; the seller is responsible for tracking transactions via their bank account and the payment provider’s dashboard.
8.26. Requests for cash payouts or off-platform transfers are not permitted.
8.27. Payment Refund Policy:
8.28. No fees paid for digital services (operational or advertising) are refundable after payment, unless a technical fault originating from the platform prevents service usage.
8.29. Each case is reviewed individually, and the platform may refund all or part of the fees depending on the nature and impact of the fault, without obligation.
8.30. Policy Amendments: The platform reserves the right to amend the Payment and Settlement Policy at any time as required by regulatory or operational changes.
8.31. Sellers will be notified of any amendments at least 15 days before they take effect, and continued use of the platform after that date constitutes implicit legal acceptance of the changes.
8.32. Financial Records: The seller must keep complete records of all financial transactions related to their use of the platform’s services and sales through it.
8.33. These records are considered an official reference in resolving any financial dispute or accounting review.
8.34. Acknowledgment and Acceptance: By using the “Obayh” platform, the seller acknowledges having fully read and expressly agreed to all provisions of this policy.
8.35. The seller also acknowledges their obligation to settle any amounts or debts owed to the platform or its partners, whether through wallet top-up or bank transfer, without objection.
8.36. Official Currency: The platform uses the Saudi Riyal (SAR) as the official currency for all financial transactions, including: product pricing, shipping cost calculation, returns or exchanges, invoice issuance, and settlements.
8.37. If payment cards in foreign currencies are used, the amount is automatically converted to SAR at the exchange rate set by the payment provider, and the platform bears no responsibility for exchange rate differences or bank fees charged by the issuing bank.
8.38. All financial transactions are processed through secure and licensed systems operated by the authorized payment gateway provider, in accordance with the highest standards of security and encryption, ensuring fast processing and protection of customer and merchant data.
The “Obayh” platform shall under no circumstances store payment data or bank card information on its systems or servers, as all payments are processed directly through the licensed service provider.
Accordingly, any technical malfunction, security breach, or processing delay shall fall under the direct responsibility of the service provider. The platform shall not bear any legal or compensatory liability for any indirect damages, losses, or banking delays beyond its control, and its sole obligation shall be to notify the merchant and follow up with the service provider.

8.39. All financial transactions are processed through secure, licensed systems managed by the approved payment provider in accordance with the highest security and encryption standards, ensuring processing speed and protection of customer and seller data. Accordingly, any technical failure or security breach falls under the direct responsibility of the service provider, and the platform bears no legal or compensatory liability for such events.
8.40. Tax Invoices: The platform issues each seller a consolidated monthly tax invoice including all commissions and fees collected from their sales during the month, along with the applicable VAT. This invoice serves as an official financial document for tax and accounting purposes and is available for the seller to download via the control panel.

9. Shipping and Delivery Policy
9.1 The platform provides shipping services to all regions and governorates of the Kingdom of Saudi Arabia, GCC countries, and certain Arab countries, as deemed appropriate by the platform.
9.2 Shipping fees are calculated automatically based on the customer’s address, shipment weight, and chosen delivery method.
9.3 The customer bears the full shipping cost, including customs duties if applicable, unless otherwise explicitly stated on the product page or within an approved promotional offer.
9.4 If the order contains products from different stores, each product will be shipped separately, with separate shipping fees applied to each shipment.
9.5 The customer will be provided with a tracking number after shipment and can track the order status through their account on the “Obayh” platform.
9.6 Any free gifts included with the order must be returned in their original condition with the returned product (if applicable); the return request will be void if the gift has been tampered with.
9.7 Products purchased under the Pre-Order category are subject to different delivery times depending on availability from the designer.
9.8 The platform bears no responsibility for any delay or failed delivery in the following cases:
 9.8.1 Incorrect address or contact details.
 9.8.2 Customer unresponsiveness or absence at the time of delivery.
 9.8.3 Force majeure circumstances such as weather conditions or logistical disruptions.

10. Return and Exchange Policy
10.1 We offer free returns within 14 days from the date of receiving the product.
10.2 The product must be in its original condition, unused, and accompanied by all tags, packaging, and gifts (if any).
10.3 If the return is approved, the amount will be refunded only to the payment card used for the purchase.
10.4 We do not accept refunds in cash or via bank transfer to ensure secure transactions and protect the rights of all parties.
10.5 Non-Returnable Products
10.5.1 All types of perfumes.
10.5.2 Clothing or products tailored to customer measurements or preferences.
10.5.3 Custom-made products.
10.5.4 Underwear, earrings, cosmetics, and personal accessories.
10.5.5 Products sold under final clearance or significant discount (Final Sale), unless defective.
10.5.6 Products purchased using special discount codes.
10.5.7 Intangible services (styling, consultations) after they have been rendered.
10.6 Customized Products and Modification Conditions
10.6.1 Products are considered “customized” if made specifically based on the customer’s request, such as:
 10.6.1.1 Clothing tailored by measurements, fabric choice, or design cuts.
 10.6.1.2 Perfumes blended to customer preferences.
 10.6.1.3 Engraved or custom-designed jewelry.
 10.6.1.4 Accessories such as shawls or hats made to order.
 10.6.1.5 Leather products such as shoes, bags, belts, and wallets.
 10.6.1.6 Gifts or handcrafted items made specifically for the customer.
10.6.2 The customer may request product modification only in the following cases:
 10.6.2.1 An execution error that does not match the entered or agreed-upon details.
 10.6.2.2 The customer’s desire for further modification despite no error from the seller.
10.6.3 If the error is from the seller:
 10.6.3.1 The seller bears all modification and two-way shipping costs.
 10.6.3.2 The original shipping fees paid with the order are excluded from reimbursement.
10.6.4 If the customer wishes to modify a customized product without error from the seller:
 10.6.4.1 The seller may impose additional modification fees agreed upon via in-system chat.
 10.6.4.2 The customer bears full shipping costs for return and delivery.
 10.6.4.3 Any modification fees must be paid via official payment methods within the platform only.
 10.6.4.4 No agreement or payment made outside the platform will be recognized.
10.7 Digital or Intangible Services
10.7.1 Certain services are offered through the platform (such as styling or private consultations) as digital products with a clear description and price stated in the “Services” section.
10.7.2 The details of service execution are agreed upon through the in-system chat.
10.7.3 Requests for returns or refunds of digital services are not accepted once they have been fully or partially rendered.
10.7.4 If the service is not executed as agreed, the customer may contact support before a final decision is issued.
10.8 Exchanges
10.8.1 Exchanges are allowed for the same product (such as a change in size or color) or for another product from the same store of equal value only.
10.8.2 Exchanges for products from a different store or of a different price are not accepted; in such cases, a return must be completed and a new order placed.
10.8.3 If the price of the product changes after purchase (due to discounts or later promotions), only the original purchase price will apply.
10.8.4 All return conditions above also apply to exchanges.
10.9 Return Request Steps
10.9.1 The request must be submitted within three (3) days of receipt through the “Orders” section in the customer’s account.
10.9.2 Upon approval, return shipping will be arranged and the customer notified by email.
10.9.3 The customer must cooperate with the shipping courier and hand over the product within a maximum of three (3) business days.
10.9.4 If the customer delays or fails to meet the deadline, the request will be considered void.
10.10 Returned Product Inspection
10.10.1 After the returned product is received, it will be inspected within three (3) business days.
10.10.2 In the event of a delay, the platform has the right to accept the return automatically.
10.10.3 Refunds will be issued to the original payment method within 3–14 business days.
10.10.4 If the return is rejected, the customer will be notified and offered two options:
 10.10.4.1 Return the product to them with shipping costs borne by the customer.
 10.10.4.2 Request product disposal without return.
10.11 Shipping Cost Policy for Returns
10.11.1 If the reason is seller error or a manufacturing defect:
 10.11.1.1 The seller bears all costs, and the full amount is refunded to the customer.
10.11.2 If the reason is the customer’s personal preference:
 10.11.2.1 The customer bears all shipping costs, which are deducted from the refund amount or requested via email.
 10.11.2.2 Base shipping fees, customs duties, and international taxes are non-refundable in all cases.
 10.11.2.3 In some countries (such as the UAE), such fees may be included in shipping costs and will be deducted upon return.
 10.11.2.4 Products or digital services by nature do not include shipping fees.

11. Chat Policy and Usage Limits
11.1 The platform provides a chat feature for communication between the customer and the seller solely to discuss order details.
11.2 It is prohibited to use the chat for:
 11.2.1 Promoting services or offers outside the platform.
 11.2.2 Exchanging personal or banking information.
 11.2.3 Sharing images or content unrelated to the order or in violation of regulations.
 11.2.4 Making agreements outside the system or attempting to circumvent the platform’s rights.
11.3 The platform reserves the right to monitor chats and take necessary actions, including:
 11.3.1 Deleting or restricting chat access.
 11.3.2 Suspending or closing the account.
 11.3.3 Reporting to the competent authorities in the event of a serious violation.
11.4 Using the chat constitutes implied acceptance of this policy.

12. Review Policy
12.1 Customers have the right to leave honest reviews about their experience.
12.2 The use of offensive or misleading language is prohibited, and the seller must respond respectfully.
12.3 The platform reserves the right to delete any review that violates this policy without notice.
12.4 Reviews reflect only the opinions of their authors, and the platform is not responsible for their accuracy.
12.5 The platform reserves the right to use public reviews in marketing campaigns or product pages unless otherwise requested.

13. Disputes and Resolution
13.1 In the event of a dispute between the customer and the designer/seller, either party may file an official complaint through the platform’s approved channels.
13.2 The platform acts as a technical intermediary to resolve disputes based on the information and documents provided by both parties, and the complaint will be reviewed within no more than fifteen (15) business days.
13.3 Both parties must provide the necessary documents or evidence to support their claims, and the decision will be made in accordance with the platform’s approved policies.
13.4 The platform’s decisions regarding dispute resolution are final and binding on both parties within the scope of the contractual relationship on the platform.
13.5 The platform reserves the right to reject any request if there is insufficient evidence or if the dispute falls outside its jurisdiction.
13.6 Disputing parties may resort to arbitration or the competent judicial authorities in accordance with the applicable laws in the Kingdom of Saudi Arabia, without the platform being obligated to participate unless an official summons is issued by the competent authorities.

14. Declarations, Commitments, and Amendments
14.1 The seller acknowledges full compliance with the terms and conditions, that their products comply with applicable regulations, and that they will continuously update their information.
14.2 The customer acknowledges acceptance of the terms before making a purchase and is responsible for the accuracy of their information.
14.3 All parties (seller, customer, platform) commit to complying with Saudi regulations and refraining from any misuse of the platform.
14.4 The platform reserves the right to amend the terms or fees at any time, with notice to users at least fifteen (15) days prior to the effective date, unless amendments are due to urgent regulatory changes.
14.5 Continued use of the platform after amendments constitutes implied acceptance thereof, and the user has the right to close their account during the notice period if they do not agree to the amendment.

15. Force Majeure
15.1 Force majeure includes any unforeseen external circumstance, such as natural disasters, wars, pandemics, or technical failures beyond control.
15.2 Obligations shall be temporarily suspended until the cause ceases, without liability on the parties, and without such suspension being considered a contractual breach by the affected party.
15.3 The affected party must notify the other party within forty-eight (48) hours of the occurrence of the event and provide evidence thereof.
15.4 Obligations shall resume within a reasonable period after the cause ceases, without prejudice to the rights of the other party.

16. Disclaimer of Liability
16.1 The “Obayh” platform operates as a technical intermediary between users and bears no direct responsibility for the quality of products, the accuracy of data, or delays resulting from circumstances beyond control.
16.2 The platform disclaims any express or implied warranties related to products or services.
16.3 The platform shall not be liable for any direct or indirect damages resulting from the use of the platform or reliance on its content or the services provided through it.
16.4 The platform relies, in certain services (such as payment and shipping), on external service providers and is subject to their contracts and specific terms.
16.5 Disputes arising between users shall be resolved in accordance with the approved dispute resolution policy, and the platform disclaims liability for the outcomes or compensations resulting therefrom.
16.6 The platform disclaims liability for any delay or failure in providing the service due to force majeure circumstances.

17. Reviews and Feedback Policy
17.1 Customers have the right to leave honest and objective reviews regarding their purchasing experience, and it is prohibited to use offensive, misleading, or discriminatory language.
17.2 The designer/seller must respond respectfully and is prohibited from influencing, attempting to modify, or delete reviews by unethical means.
17.3 The platform reserves the right to delete any review in violation of this policy without prior notice or to take action against the violating user.
17.4 The platform is not responsible for the accuracy of published reviews, as they are personal opinions that represent only their authors.

18. Content and Advertising Policy
18.1 Promotion of products and services is allowed within the platform in accordance with regulatory requirements, and publishing any content that is illegal, misleading, or inaccurate is prohibited.
18.2 The seller bears full responsibility for ensuring that their content does not infringe intellectual property rights or the rights of others.
18.3 The platform reserves the right to review, modify, or reject any content that does not comply with its policies without prior notice.
18.4 It is prohibited to advertise unavailable products, products prohibited by law, or products that contradict public values.
18.5 In case of violation, the platform reserves the right to remove the content, suspend the account, or escalate the violation to the competent authorities.
18.6 If an advertisement is rejected or removed, the platform is not obligated to refund the paid fees unless the reason for rejection is due to a technical error on the platform’s part.

19. General Provisions
19.1 This agreement is subject to the laws and regulations in force in the Kingdom of Saudi Arabia and shall be interpreted accordingly.
19.2 Saudi courts shall have jurisdiction over any dispute arising from this agreement, according to the territorial jurisdiction determined by the judicial authorities.
19.3 Arabic shall be the official language for interpreting and applying these terms, and any translation is for explanatory purposes only.
19.4 If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19.5 This agreement constitutes the entire framework governing the relationship between users and the platform and supersedes any prior agreements or understandings.

20. Cybersecurity and Security Liability Limits
20.1 The “Obayh” platform is committed to implementing best practices in cybersecurity in accordance with the standards adopted in the Kingdom of Saudi Arabia, with the aim of protecting systems and data from unauthorized access or breaches.
20.2 The user acknowledges that the internet environment is not 100% secure by nature, and hacking or cyberattacks may occur beyond the platform’s control despite all preventive measures taken.
20.3 The platform shall bear no legal liability for direct or indirect damages resulting from cybersecurity or technical incidents, provided there is no explicit negligence on its part. Such damages include, but are not limited to, data loss, service interruptions, or information leaks through external service providers.
20.4 The platform is committed to taking the necessary measures to address any security incident immediately upon occurrence and to notify the competent authorities if required, in accordance with applicable laws.

Accordingly, the above provisions shall be deemed effective in their current form as the Terms of Use and Sale Agreement for the Obayh Platform