Introduction
This document constitutes the legally binding agreement that governs the relationship between the “Obayh” Platform and its users in various categories and capacities, including but not limited to sellers and any other parties interacting with the platform directly or indirectly.
Use of the platform or any of its services constitutes an explicit acknowledgment of having read and fully agreed to all provisions herein, including any subsequent amendments officially published by the platform.
The “Obayh” Platform is operated within the Kingdom of Saudi Arabia by Obayh Platform Trading Establishment, registered under Unified Number 7024006590 and VAT Registration Number 302230425200003, through its official website www.obayh.com.
This agreement and all relationships arising from the use of the platform are governed by the laws and regulations in force in the Kingdom of Saudi Arabia.
This introduction and the definitions below form an integral part of this agreement.
For the purposes of this Agreement, the following terms shall have the meanings assigned to each of them, unless the context requires otherwise:
1.1 User: Any natural or legal person who uses the Platform, whether as a customer, vendor, visitor, or authorized user with access permissions to the Platform’s services, whether affiliated with the Platform or with a vendor’s store.
1.2 Vendor / Merchant: Any individual or entity that offers and sells its products and services through the Obayh Platform.
1.3 Store / Boutique: The dedicated digital interface for displaying the vendor’s products and services and managing orders through the Platform.
1.4 Products: All goods and services offered for sale through the Platform.
1.5 Customized / Special-Order / Pre-Order Products: Products that are produced or modified based on measurements, specifications, or special requests defined by the customer prior to purchase, including products ordered in advance before availability in stock.
1.6 Operational Services: All technical, financial, marketing, and shipping services provided by the Platform to support the display, sale, and promotion of products.
1.7 Fees: Any amounts due and deducted or charged to the beneficiary for the Platform’s services, including commissions, shipping, and payment processing.
1.8 Wallet: An electronic balance charged to the vendor for settling amounts due to the Platform that are not deducted from sales transactions, such as return-shipping fees and any other payable charges.
1.9 Service Providers (Third Parties): External entities contracted by the Platform to provide supporting services, such as shipping companies, payment gateways, and others.
1.10 Chat: A direct messaging tool within the Platform for communication between the customer, vendor, and support team.
1.11 Review: A written opinion or star rating submitted by the customer after receiving and using the product or service.
1.12 Content: Any text, images, videos, or media uploaded or published on the Platform by users or vendors, including product descriptions and advertisements.
2.1. The use of the Platform’s services must comply with the laws and regulations in force in the Kingdom of Saudi Arabia, as well as any additional applicable regulations that do not conflict therewith.
2.2. The Platform shall not be used for any unlawful purposes, including but not limited to fraud, deception, misuse of user data, or any activities that violate the law or cause harm to others in any manner.
2.3. Each user undertakes to use the Platform in good faith and to refrain from any conduct that may misuse or disrupt the Platform’s operation or harm other users.
2.4. No part of the Platform’s services may be resold, copied, or otherwise exploited for any unauthorized commercial purpose without prior written consent from Obayh’s management.
2.5. Users must immediately report any unlawful or suspicious activity discovered within the Platform through the official support channels.
2.6. It is prohibited to publish or circulate any content or statement that may damage the Platform’s reputation or cause direct or indirect harm to it or its users.
2.7. Users are fully responsible for maintaining the confidentiality of their login credentials and must not share them with any third party.
2.8. The Platform reserves the right, at its sole discretion, to suspend any account, revoke permissions temporarily or permanently, or take the necessary legal action in the event of a violation of these terms.
2.9. Obayh disclaims all liability for any legal violations arising from user conduct. The violating user shall bear full civil and criminal responsibility for their actions.
3.1 Obayh operates as an independent technological intermediary under its own technical and administrative supervision, supporting e-commerce activities between users (sellers and customers) through its website and mobile applications. The platform is not a direct party to sales transactions.
3.2 The platform’s services are limited to providing technical and operational solutions that facilitate product display, order management, and the execution of sales, payment, and shipping processes. Obayh does not own any of the products listed, nor does it participate in their manufacturing or procurement, and bears no responsibility for their quality or conformity to specifications.
3.3 The platform displays all products within specialized fashion categories, including but not limited to: abayas, apparel, perfumes, jewelry, accessories, leather goods, footwear, belts, gifts, and other fashion-related items.
3.4 The platform provides centralized storefronts within structured categories to highlight products in an organized and easily accessible manner for customers.
3.5 The platform enables electronic payment and local and international shipping services through third-party providers, which are automatically integrated with the seller’s account upon activation.
3.6 Each seller is provided with a dedicated dashboard to manage their boutique, upload products, track orders, issue invoices, and monitor operational records.
3.7 Obayh’s system issues electronic invoices to customers automatically on behalf of the seller for every completed sale. These invoices are generated based on the data entered by the seller in their store, and the seller bears sole responsibility for the accuracy, validity, and compliance of this data with applicable tax regulations in the Kingdom of Saudi Arabia.
3.8 The platform may send operational notifications (such as order confirmations, status updates, or payment/shipping alerts) through third-party SMS or email service providers when transactions occur or as required operationally.
3.9 The platform provides technical support strictly within its scope, limited to resolving issues related to the operation of the platform and its internal systems. It does not include customer support or communicating with buyers on behalf of the seller, unless a separate agreement is executed.
3.10 The platform does not guarantee any specific level of traffic, visibility, or sales volume for any product or boutique. General marketing of the platform and its products is performed at the sole discretion of Obayh’s management, without any obligation to promote specific sellers unless expressly agreed.
3.11 The provision of technical, operational, or marketing tools by the platform does not constitute a guarantee of results or profits for the seller. The use of these tools constitutes the seller’s implicit acceptance of the services on an “as-is” basis.
4. Conditions for Registration and Selling on Obayh Platform
4.1 Any natural person or legal entity is eligible to register as a seller on the platform, provided that the following conditions are met:
4.1.1Individuals: Must have reached the legal age and possess full legal capacity to enter into contracts in accordance with the laws applicable in the Kingdom of Saudi Arabia.
4.1.2Companies and Institutions: Must be officially registered and hold all regulatory licenses required to conduct commercial activity within the Kingdom.
4.2 The account is created electronically by completing the registration form on the platform, and the seller must provide accurate and correct information.
4.3 All accounts are subject to review by the platform’s management, and the platform has the right to suspend the account temporarily pending verification of its compliance or to request additional information from the seller.
4.4 The seller is responsible for the proper use of their account in accordance with the Terms of Use, including maintaining the confidentiality of login credentials and any activities conducted through the account.
4.5 The seller must regularly update their information, including contact details, store information, and official documents.
4.6 The platform reserves the right to suspend or terminate the seller’s account in the following cases:
4.6.1 Violation of the platform’s Terms of Use or internal policies.
4.6.2 Providing misleading or incorrect information or documents.
4.6.3 Engaging in illegal commercial practices or any activities that violate applicable laws in the Kingdom.
4.7 In the case of temporary suspension, the seller will be notified of the violation and granted a deadline to rectify it. If the seller fails to respond within the specified period, the platform may permanently terminate the account.
4.8 The seller has the right to request account termination at any time. The platform will retain the seller’s data for one (1) year for legal and financial purposes, without bearing any responsibility for the seller’s obligations after termination.
4.8.1 Before terminating the account or suspending the boutique, all active orders and outstanding financial obligations through the platform must be fully settled.
4.8.2 The seller may not delete any product after it has been published unless the platform is notified and it is confirmed that no active orders or pending operations are associated with it.
4.8.3 If the seller wishes to fully suspend their boutique, an official written notice must be submitted to the platform at least thirty (30) days in advance, ensuring that no active orders or unresolved returns exist.
5. Seller Obligations and Responsibilities
5.1 Account and Boutique Management: The seller bears full responsibility for managing their account and boutique within the platform, including all activities carried out by their representatives or employees.
5.2 The seller shall upload products to the platform under the approved categories accurately, and provide high-quality images that clearly display the product and its details, along with a detailed description in both Arabic and English covering all essential features and specifications.
5.3 The seller shall monitor and fulfill orders efficiently and within the specified timeframe to ensure customer satisfaction.
5.4 The seller is legally responsible for any unlawful or unauthorized use conducted through their boutique.
5.5 Product Quality and Content Management: The seller ensures that all listed products match the provided descriptions and images and are suitable for use or consumption.
5.6 The seller shall update product information, prices, and quantities accurately and regularly.
5.7 The seller shall coordinate effectively with approved shipping providers to ensure timely delivery within the specified timeframe.
5.8 Customer Data Protection: The seller must maintain the confidentiality of customer data and use it solely for the purpose of fulfilling orders. Sharing such data with any third party without explicit customer consent is strictly prohibited.
5.9 The seller must comply with all platform policies, including shipping, returns, ratings, content, and advertising policies.
5.10 Internal boutique policies may not contradict applicable laws or the platform’s policies.
5.11 Product Ownership and Legitimacy: The seller confirms they have the legal authority to list and sell the products and guarantees their lawful origin.
5.12 The seller guarantees that the products do not infringe any intellectual property rights or violate any applicable regulations in the Kingdom of Saudi Arabia.
5.13 Handling Disputes: The seller shall fully cooperate with the platform’s management regarding any customer complaint or dispute. The platform’s decision shall be final and binding after reviewing and documenting the case.
5.14 The seller shall comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.
5.15 If the seller is subject to VAT, they must enable VAT settings within their store and include it clearly in product pricing. The seller bears sole responsibility for VAT filing and timely submission.
5.16 The seller holds full responsibility before the Zakat, Tax and Customs Authority regarding their statutory obligations, financial data, and invoice accuracy.
5.17 If the seller is located outside the Kingdom, they must appoint an authorized tax representative within Saudi Arabia and fully comply with all regulatory requirements.
5.18 Marketing Content: The seller shall provide high-quality marketing content (images, videos, copy) free of watermarks or copyright restrictions, when requested by the platform’s management, and in accordance with the platform’s editorial and visual guidelines.
5.19 Each seller is considered an independent legal and financial entity and bears full regulatory responsibility for their business activities before the competent authorities, including tax obligations, commercial advertising, and intellectual property rights.
5.20 Invoices and Records: The seller is responsible for the accuracy of all financial and commercial data entered into their store on the platform. Invoices are generated automatically on behalf of the seller for every completed sale, and an electronic copy is sent to the customer via the email associated with the order.
5.21 The seller must retain copies of their invoices and accounting transactions. The platform disclaims responsibility for retaining such documents after six (6) months from the issuance date.
5.22 The platform is not required to reissue or provide any invoice after the expiry of the statutory retention period.
5.23 A seller’s desire to integrate their store’s invoices with their own accounting system is considered a seller obligation. Integration shall be executed through a separate agreement requiring the development of a custom API, subject to agreed technical and commercial terms. The platform is not obligated to create such integration without this agreement.
5.24 Shipping Cost Management: The seller shall print the shipping label from the dashboard and hand over the shipment according to the specified schedule. The official shipping and return policy applies to all shipping-related operations.
5.25 Boutique Suspension and Product Removal: If the seller wishes to suspend the boutique or delete products, they must notify the platform in writing at least thirty (30) days in advance. All pending orders and financial obligations must be settled before suspension or deletion is carried out.
5.26 The seller may not delete any products after publishing them without an official notification to the platform and receiving written approval, to ensure no existing orders are affected.
5.27 If the seller becomes unable to fulfill orders for any unforeseen reason, they must notify the platform immediately so the boutique can be temporarily suspended to prevent the creation of new unprocessed orders.
6.1. General Sales Conditions: The seller is permitted to display and sell products or services through the “Obayh” Platform, provided they are ready for sale and available for delivery.
6.2. If any product runs out of stock, it will automatically appear to customers as “Unavailable for purchase.” The seller must update the stock status within no more than ten (10) business days from the depletion date, after ensuring that no pending orders are associated with the product before it is temporarily suspended.
6.3. Displaying products or services on “Obayh” constitutes a legal offer, and the sales contract is concluded once the customer accepts the offer and the product is available.
6.4. Product Description and Authenticity: The seller must provide an accurate description of the products in both Arabic and English, along with clear images that reflect the actual condition of the product.
6.5. It is strictly prohibited to provide false or misleading information, or to display counterfeit, damaged, or unfit products.
6.6. The seller is prohibited from listing products on “Obayh” at prices higher than those applied in their other sales channels. The price listed on the Platform must be equal to or lower than the seller’s approved price in other channels to ensure fairness, customer protection, and market stability.
If the seller wishes to offer a promotional discount or special pricing on external channels, they must apply the same offer within the Platform during the same period and under the same conditions, after notifying the Platform in advance. The Platform reserves the right to accept or decline the request at its sole discretion.
6.7. The seller guarantees that all listed products are legal and free from any claims or third-party rights.
6.8. Order Fulfillment: The seller must deliver products in accordance with the published specifications and within the specified timeframes.
6.9. If the delivered product differs from the stated specifications, the customer has the right to request a return or exchange in accordance with the approved return policy.
6.10. The seller bears full responsibility for the legality of the products and their compliance with the Platform’s policies and applicable laws.
6.11. “Obayh” disclaims all liability for any damages, violations, or issues arising from product content or the products themselves.
6.12. The seller bears full legal liability for any dispute related to product authenticity or the legality of its sale.
6.13. “Obayh” operates solely as a technical intermediary and is not a party to the sales contract between the seller and the customer. The Platform assumes no responsibility for order fulfillment, product quality, or any obligations arising from the sales transaction, all of which remain solely under the seller’s responsibility.
7.1 Intellectual Property Ownership: All content available on the “Obayh” Platform — including texts, images, designs, logos, software, and source code — is the exclusive property of the Platform or licensed to it, and all rights associated with it are fully reserved.
7.2 It is strictly prohibited to copy, reuse, distribute, or modify any content from the Platform without prior written approval from Obayh’s management.
7.3 Protection of Intellectual Property: Obayh is committed to protecting all intellectual property rights related to the Platform, including its trademarks and trade names.
7.4 The Seller is responsible for ensuring that any products or content displayed through the Platform do not infringe, in any manner, the intellectual property rights of any third party, without prejudice to the Seller’s obligations stated under “Seller Obligations – Marketing Content.”
7.5 In the event of any dispute concerning the intellectual property rights of the products or services provided by the Seller, the Seller shall bear full legal responsibility.
7.6 Restrictions on Use of Trademarks: No user (Seller or Customer) may use the Obayh trademark, or any content associated with it, for commercial, promotional, or misleading purposes suggesting an affiliation with the Platform without prior written consent.
7.7 Any unauthorized use shall be considered a violation that may result in legal action.
7.8 Reporting Violations: Users are encouraged to report any potential intellectual property violations through the official channels made available by the Platform.
7.9 Enforcement: The Platform reserves the right to take any necessary legal action against violations of its intellectual property rights, including prohibiting the use or exploitation of any materials or content belonging to the Platform without prior written authorization.
8.1. Fees and Commissions: In return for its operational and technical services, the “Obayh” platform charges a commission of 18% on the value of each successful sale.
8.2. The commission and shipping fees are automatically deducted upon order execution and are calculated from the net confirmed sales after excluding canceled or returned orders, without the need for further approval from the seller.
8.3. Value Added Tax (VAT) is applied to the commission and shipping fees at the statutory rate and is automatically included in the seller’s monthly invoice.
8.4. The “Obayh” platform reserves the right to amend commission rates or operational service fees at any time as deemed appropriate based on market developments. Sellers will be notified through official channels at least 30 business days before the amendment takes effect.
The platform may implement immediate changes without prior notice if the change is due to public interest or urgent regulatory reasons, including—but not limited to—changes in fees imposed by payment or shipping service providers.
8.5. The platform reserves the right to offer temporary promotional discounts on commission or operational service fees, which automatically expire at the end of the specified period unless explicitly stated otherwise in the applicable offer terms.
8.6. Paid Operational Services:The platform provides optional digital services that the seller may activate via the control panel, including—but not limited to—store setup and product upload, adding users and assigning permissions, uploading videos or 3D images, and featuring products in the “Featured Products” section.
8.7. Services are activated automatically after payment and remain valid for 30 days from activation unless otherwise stated.
8.8. All operational services are non-refundable after payment, whether used or unused, unless a technical fault originating from the platform prevents their usage.
8.9. The seller may not resell or re-offer these services to any third party without prior written consent from the platform.
8.10. Advertising Banners:
Sellers may reserve advertising spaces (banners) within the website or app for a specified daily fee.
8.11. Campaign timing and duration are set through the seller’s control panel and are automatically activated according to the scheduled dates.
8.12. Banner reservations are final and non-cancellable or refundable. The platform bears no responsibility for poor ad performance resulting from campaign timing or banner design.
8.13. The platform reserves the right to review banners before publication and to reject or amend them to ensure compliance with content standards and visual identity.
8.14. The platform also reserves the right to remove a banner after publication without refund if it is found to violate standards or if complaints are received from users or regulatory authorities.
8.15. Seller’s E-Wallet:
The platform creates an internal e-wallet for each seller to cover: return-shipping fees, payment-gateway fees for refunded orders, platform commissions not automatically deducted, and any incidental amounts or financial adjustments resulting from transactions.
8.16. This balance is credit-only, non-cashable, and used exclusively to settle debts and fees within the platform.
8.17. The seller must maintain a minimum wallet balance of SAR 200. If the balance falls below this amount, the seller is granted 10 business days to top up; otherwise, the platform may suspend the boutique until the balance is settled.
8.18. Upon account closure request, the platform reviews all transactions, settles outstanding amounts, and transfers any remaining balance—if applicable—to the registered bank account within 20 business days.
8.19. Return Fees and Refund Mechanism:
The official shipping and return policy applies to all returned orders. The order value is refunded to the customer’s payment card from the seller’s payment-gateway balance, and Obayh’s deducted commission is automatically refunded.
8.20. If shipping fees were charged to the seller, they are deducted from the seller’s wallet. If charged to the customer, they are deducted from the refunded amount before transfer.
8.21. The seller acknowledges that payment-gateway fees on transactions are non-refundable. The platform will cover these fees in support of the seller unless the number of returns exceeds three (3) orders within the same month.
8.22. If the permitted limit is exceeded, the seller is charged payment-gateway fees of 2.5% of the total monthly return value. These fees are automatically deducted from the seller’s wallet.
8.23. Settlement Transfers: Seller payouts are transferred to the registered bank account via the approved payment provider within 7–14 business days from the order execution date (i.e., when the order is shipped and marked as completed in the system), provided the total transfer amount is at least SAR 100.The “Obayh” platform is not liable for any delay caused by incorrect bank details submitted by the seller or by any issues arising from the payment provider or the receiving bank.
8.24. The following are deducted from the transferred amount: platform commission, shipping fees, and applicable VAT.
8.25. The platform does not provide transfer receipts or payout statements. The seller is solely responsible for tracking transactions via their bank account and the payment provider’s dashboard.
8.26. Cash payout requests or off-platform transfers are not permitted.
8.27. Payment Refund Policy: No fees paid for digital services (operational or advertising) are refundable after payment unless a technical fault originating from the platform prevents service usage.
8.28. Each case is reviewed individually, and the platform may refund all or part of the fees depending on the nature and impact of the fault, without obligation.
8.29. Policy Amendments: The platform reserves the right to amend the Payment and Settlement Policy at any time as required by regulatory or operational changes.
8.30. Sellers will be notified of any amendments at least 30 days before they take effect. Continued use of the platform after this period constitutes legal acceptance of the changes.
8.31. Financial Records: The seller must maintain complete records of all financial transactions related to their use of the platform’s services and sales conducted through it.
8.32. These records are considered the official reference for resolving any financial disputes or conducting accounting reviews.
8.33. Acknowledgment and Acceptance:By using the “Obayh” platform, the seller acknowledges having fully read and explicitly agreed to all provisions of this policy.
8.34. The seller also acknowledges their obligation to settle any amounts or debts owed to the platform or its partners, whether through wallet top-up or bank transfer, without objection.
8.35. Official Currency: The Saudi Riyal (SAR) is the official currency for all financial transactions, including product pricing, shipping cost calculation, returns or exchanges, invoice issuance, and settlement transfers.
8.36. If foreign-currency payment cards are used, the charged amount is automatically converted to SAR at the exchange rate set by the payment provider. The platform bears no responsibility for exchange-rate differences or bank charges applied by the issuing bank.
8.37. Electronic Payment Methods:The platform relies on a licensed electronic payment gateway that provides secure payment methods, including: Mada, Visa, Mastercard, Apple Pay, Google Pay, and GCC cards.
8.38. All financial transactions are processed through secure, licensed systems operated by the authorized payment provider in accordance with the highest standards of security and encryption, ensuring fast processing and protection of customer and seller data. Accordingly, any technical failure or security breach falls under the direct responsibility of the service provider, and the platform bears no legal or compensatory liability for such events.
8.39. Tax Invoices: The platform issues each seller a consolidated monthly tax invoice that includes all commissions and fees collected from their sales during the month, along with applicable VAT. This invoice serves as an official document for tax and accounting purposes and can be downloaded via the control panel.
9. Shipping and Delivery Policy
9.1 The platform provides shipping services to all regions and governorates of the Kingdom of Saudi Arabia, GCC countries, and certain Arab countries, as deemed appropriate by the platform.
9.2 Shipping fees are calculated automatically based on the customer’s address, shipment weight, and chosen delivery method.
9.3 The customer bears the full shipping cost, including customs duties if applicable, unless otherwise explicitly stated on the product page or within an approved promotional offer.
9.4 If the order contains products from different stores, each product will be shipped separately, with separate shipping fees applied to each shipment.
9.5 The customer will be provided with a tracking number after shipment and can track the order status through their account on the “Obayh” platform.
9.6 Any free gifts included with the order must be returned in their original condition with the returned product (if applicable); the return request will be void if the gift has been tampered with.
9.7 Products purchased under the Pre-Order category are subject to different delivery times depending on availability from the designer.
9.8 The platform bears no responsibility for any delay or failed delivery in the following cases:
9.8.1 Incorrect address or contact details.
9.8.2 Customer unresponsiveness or absence at the time of delivery.
9.8.3 Force majeure circumstances such as weather conditions or logistical disruptions.
10. Return and Exchange Policy
10.1 We offer free returns within 14 days from the date of receiving the product.
10.2 The product must be in its original condition, unused, and accompanied by all tags, packaging, and gifts (if any).
10.3 If the return is approved, the amount will be refunded only to the payment card used for the purchase.
10.4 We do not accept refunds in cash or via bank transfer to ensure secure transactions and protect the rights of all parties.
10.5 Non-Returnable Products
10.5.1 All types of perfumes.
10.5.2 Clothing or products tailored to customer measurements or preferences.
10.5.3 Custom-made products.
10.5.4 Underwear, earrings, cosmetics, and personal accessories.
10.5.5 Products sold under final clearance or significant discount (Final Sale), unless defective.
10.5.6 Products purchased using special discount codes.
10.5.7 Intangible services (styling, consultations) after they have been rendered.
10.6 Customized Products and Modification Conditions
10.6.1 Products are considered “customized” if made specifically based on the customer’s request, such as:
10.6.1.1 Clothing tailored by measurements, fabric choice, or design cuts.
10.6.1.2 Perfumes blended to customer preferences.
10.6.1.3 Engraved or custom-designed jewelry.
10.6.1.4 Accessories such as shawls or hats made to order.
10.6.1.5 Leather products such as shoes, bags, belts, and wallets.
10.6.1.6 Gifts or handcrafted items made specifically for the customer.
10.6.2 The customer may request product modification only in the following cases:
10.6.2.1 An execution error that does not match the entered or agreed-upon details.
10.6.2.2 The customer’s desire for further modification despite no error from the seller.
10.6.3 If the error is from the seller:
10.6.3.1 The seller bears all modification and two-way shipping costs.
10.6.3.2 The original shipping fees paid with the order are excluded from reimbursement.
10.6.4 If the customer wishes to modify a customized product without error from the seller:
10.6.4.1 The seller may impose additional modification fees agreed upon via in-system chat.
10.6.4.2 The customer bears full shipping costs for return and delivery.
10.6.4.3 Any modification fees must be paid via official payment methods within the platform only.
10.6.4.4 No agreement or payment made outside the platform will be recognized.
10.7 Digital or Intangible Services
10.7.1 Certain services are offered through the platform (such as styling or private consultations) as digital products with a clear description and price stated in the “Services” section.
10.7.2 The details of service execution are agreed upon through the in-system chat.
10.7.3 Requests for returns or refunds of digital services are not accepted once they have been fully or partially rendered.
10.7.4 If the service is not executed as agreed, the customer may contact support before a final decision is issued.
10.8 Exchanges
10.8.1 Exchanges are allowed for the same product (such as a change in size or color) or for another product from the same store of equal value only.
10.8.2 Exchanges for products from a different store or of a different price are not accepted; in such cases, a return must be completed and a new order placed.
10.8.3 If the price of the product changes after purchase (due to discounts or later promotions), only the original purchase price will apply.
10.8.4 All return conditions above also apply to exchanges.
10.9 Return Request Steps
10.9.1 The request must be submitted within three (3) days of receipt through the “Orders” section in the customer’s account.
10.9.2 Upon approval, return shipping will be arranged and the customer notified by email.
10.9.3 The customer must cooperate with the shipping courier and hand over the product within a maximum of three (3) business days.
10.9.4 If the customer delays or fails to meet the deadline, the request will be considered void.
10.10 Returned Product Inspection
10.10.1 After the returned product is received, it will be inspected within three (3) business days.
10.10.2 In the event of a delay, the platform has the right to accept the return automatically.
10.10.3 Refunds will be issued to the original payment method within 3–14 business days.
10.10.4 If the return is rejected, the customer will be notified and offered two options:
10.10.4.1 Return the product to them with shipping costs borne by the customer.
10.10.4.2 Request product disposal without return.
10.11 Shipping Cost Policy for Returns
10.11.1 If the reason is seller error or a manufacturing defect:
10.11.1.1 The seller bears all costs, and the full amount is refunded to the customer.
10.11.2 If the reason is the customer’s personal preference:
10.11.2.1 The customer bears all shipping costs, which are deducted from the refund amount or requested via email.
10.11.2.2 Base shipping fees, customs duties, and international taxes are non-refundable in all cases.
10.11.2.3 In some countries (such as the UAE), such fees may be included in shipping costs and will be deducted upon return.
10.11.2.4 Products or digital services by nature do not include shipping fees.
11. Chat Policy and Usage Limits
11.1 The platform provides a chat feature for communication between the customer and the seller solely to discuss order details.
11.2 It is prohibited to use the chat for:
11.2.1 Promoting services or offers outside the platform.
11.2.2 Exchanging personal or banking information.
11.2.3 Sharing images or content unrelated to the order or in violation of regulations.
11.2.4 Making agreements outside the system or attempting to circumvent the platform’s rights.
11.3 The platform reserves the right to monitor chats and take necessary actions, including:
11.3.1 Deleting or restricting chat access.
11.3.2 Suspending or closing the account.
11.3.3 Reporting to the competent authorities in the event of a serious violation.
11.4 Using the chat constitutes implied acceptance of this policy.
12. Review Policy
12.1 Customers have the right to leave honest reviews about their experience.
12.2 The use of offensive or misleading language is prohibited, and the seller must respond respectfully.
12.3 The platform reserves the right to delete any review that violates this policy without notice.
12.4 Reviews reflect only the opinions of their authors, and the platform is not responsible for their accuracy.
12.5 The platform reserves the right to use public reviews in marketing campaigns or product pages unless otherwise requested.
13. Disputes and Resolution
13.1 In the event of a dispute between the customer and the designer/seller, either party may file an official complaint through the platform’s approved channels.
13.2 The platform acts as a technical intermediary to resolve disputes based on the information and documents provided by both parties, and the complaint will be reviewed within no more than fifteen (15) business days.
13.3 Both parties must provide the necessary documents or evidence to support their claims, and the decision will be made in accordance with the platform’s approved policies.
13.4 The platform’s decisions regarding dispute resolution are final and binding on both parties within the scope of the contractual relationship on the platform.
13.5 The platform reserves the right to reject any request if there is insufficient evidence or if the dispute falls outside its jurisdiction.
13.6 Disputing parties may resort to arbitration or the competent judicial authorities in accordance with the applicable laws in the Kingdom of Saudi Arabia, without the platform being obligated to participate unless an official summons is issued by the competent authorities.
14. Declarations, Commitments, and Amendments
14.1 The seller acknowledges full compliance with the terms and conditions, that their products comply with applicable regulations, and that they will continuously update their information.
14.2 The customer acknowledges acceptance of the terms before making a purchase and is responsible for the accuracy of their information.
14.3 All parties (seller, customer, platform) commit to complying with Saudi regulations and refraining from any misuse of the platform.
14.4 The platform reserves the right to amend the terms or fees at any time, with notice to users at least fifteen (30) days prior to the effective date, unless amendments are due to urgent regulatory changes.
14.5 Continued use of the platform after amendments constitutes implied acceptance thereof, and the user has the right to close their account during the notice period if they do not agree to the amendment.
15. Force Majeure
15.1 Force majeure includes any unforeseen external circumstance, such as natural disasters, wars, pandemics, or technical failures beyond control.
15.2 Obligations shall be temporarily suspended until the cause ceases, without liability on the parties, and without such suspension being considered a contractual breach by the affected party.
15.3 The affected party must notify the other party within forty-eight (48) hours of the occurrence of the event and provide evidence thereof.
15.4 Obligations shall resume within a reasonable period after the cause ceases, without prejudice to the rights of the other party.
16. Disclaimer of Liability
16.1 The “Obayh” platform operates as a technical intermediary between users and bears no direct responsibility for the quality of products, the accuracy of data, or delays resulting from circumstances beyond control.
16.2 The platform disclaims any express or implied warranties related to products or services.
16.3 The platform shall not be liable for any direct or indirect damages resulting from the use of the platform or reliance on its content or the services provided through it.
16.4 The platform relies, in certain services (such as payment and shipping), on external service providers and is subject to their contracts and specific terms.
16.5 Disputes arising between users shall be resolved in accordance with the approved dispute resolution policy, and the platform disclaims liability for the outcomes or compensations resulting therefrom.
16.6 The platform disclaims liability for any delay or failure in providing the service due to force majeure circumstances.
17. Reviews and Feedback Policy
17.1 Customers have the right to leave honest and objective reviews regarding their purchasing experience, and it is prohibited to use offensive, misleading, or discriminatory language.
17.2 The designer/seller must respond respectfully and is prohibited from influencing, attempting to modify, or delete reviews by unethical means.
17.3 The platform reserves the right to delete any review in violation of this policy without prior notice or to take action against the violating user.
17.4 The platform is not responsible for the accuracy of published reviews, as they are personal opinions that represent only their authors.
18. Content and Advertising Policy
18.1 Promotion of products and services is allowed within the platform in accordance with regulatory requirements, and publishing any content that is illegal, misleading, or inaccurate is prohibited.
18.2 The seller bears full responsibility for ensuring that their content does not infringe intellectual property rights or the rights of others.
18.3 The platform reserves the right to review, modify, or reject any content that does not comply with its policies without prior notice.
18.4 It is prohibited to advertise unavailable products, products prohibited by law, or products that contradict public values.
18.5 In case of violation, the platform reserves the right to remove the content, suspend the account, or escalate the violation to the competent authorities.
18.6 If an advertisement is rejected or removed, the platform is not obligated to refund the paid fees unless the reason for rejection is due to a technical error on the platform’s part.
19. General Provisions
19.1 This agreement is subject to the laws and regulations in force in the Kingdom of Saudi Arabia and shall be interpreted accordingly.
19.2 Saudi courts shall have jurisdiction over any dispute arising from this agreement, according to the territorial jurisdiction determined by the judicial authorities.
19.3 Arabic shall be the official language for interpreting and applying these terms, and any translation is for explanatory purposes only.
19.4 If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19.5 This agreement constitutes the entire framework governing the relationship between users and the platform and supersedes any prior agreements or understandings.
20. Cybersecurity and Security Liability Limits
20.1 The “Obayh” platform is committed to implementing best practices in cybersecurity in accordance with the standards adopted in the Kingdom of Saudi Arabia, with the aim of protecting systems and data from unauthorized access or breaches.
20.2 The user acknowledges that the internet environment is not 100% secure by nature, and hacking or cyberattacks may occur beyond the platform’s control despite all preventive measures taken.
20.3 The platform shall bear no legal liability for direct or indirect damages resulting from cybersecurity or technical incidents, provided there is no explicit negligence on its part. Such damages include, but are not limited to, data loss, service interruptions, or information leaks through external service providers.
20.4 The platform is committed to taking the necessary measures to address any security incident immediately upon occurrence and to notify the competent authorities if required, in accordance with applicable laws.
Accordingly, the above provisions shall be deemed effective in their current form as the Terms of Use and Sale Agreement for the Obayh Platform.
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